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Has my order come through?

If you have not received a pop up on the site saying "Thank you for placing your order" or you have not received an email confirmation from us, your order has not been process by the site. Press Place order and it should come through. You will see a loading symbol then the "Thank you for your order" will appear. 

I cannot select a size or sizes do not appear in product dropdown?

In any circumstances where you are not able to select a size in the drop down the likelihood is that item is now sold out. You may be able to call us on (02) 9389 9595 to see if we have your style in stock!

I cannot delete an item from my basket/checkout?

  You can delete items from you checkout, by clicking on your shopping bag on the top right of your home page . Your cart will appear, in your top right hand corner, you then click the " - " button on the cart, to remove any products from your shopping cart .

What are my Shipping Costs?

• We offer free standard shipping for all domestic orders over $150 • DOMESTIC SHIPPING  – is $10 for standard delivery (3-7 days) or $10 for express delivery (1-2 days) - Signature required  • EXPRESS WORLDWIDE SHIPPING - Free on all orders over $300 (1-2 days) - Signature required  • WORLDWIDE SHIPPING –UNDER $300 - you will be charged $20 (non-refundable) for standard shipping New Zealand (4 – 7 Business Days) Rest of the World (10 – 14 days Business Days) 

If I return an item for a refund, does my postage Cost get retained if I received free Postage?

Yes. Any refunds processed we do retain the postage fee. The amount of the item purchased will be refunded or credited, minus the postage fee

Can I make changes to my order? 

We endeavour to process orders as quickly as possible. If your payment is processed and the item you have ordered is in stock, orders placed before 2pm will be shipped the same day. To ensure we keep this level of service and to have orders distributed this quickly, it means we are not able to make any amendments, including changing the billing/shipping address, item style/size or remove or add items from your order. If you encounter any difficulty please email online@joanieloveschachi.com immediately for assistance.

How long until I receive my order?

Domestic customers will receive their orders 1-2 days within metropolitan NSW or 3-7 days elsewhere in Australia. Please allow Joanie Loves ChaChi 1-2 business days to process and ship your order. Please be aware that a signature is required on delivery, and in the event you are not home, your package will be directed to your nearest post office. To avoid this we suggest nominating a work address. Please also note that due to unprecedented demand we may have delays during sale periods

Will there be a delay during sale periods?

We are very proud of how fast we process orders during sale periods, but please allow for an extended waiting time as express post services are not available during sale. We appreciate our customer’s patience and understanding during peak sale periods, as it may take up to two weeks for your package to arrive

How can I track the progress of my order? 

You will receive an email letting you know that your order has shipped along with an Australian Post Registered Post tracking number, for Domestic Orders or DHL Tracking number for International Orders. You will be able to track your item on the Australia Post website or DHL Website

Do I need to be home to receive my order?

For tracking purposes a signature is required on delivery for Domestic and International Shipping. If no one is home during business hours your package may end up at your local post office for collection. If delivery is attempted but you are not home you will receive an attempted delivery slip in your letterbox and an attempted delivery email giving you instructions on where to go and collect your package. To avoid this we suggest nominating a work address.

Will I have to pay for customs or import taxes?

All International customers are responsible for the customs rates within their own country. For further information, please contact your local customs office. Joanie Loves ChaChi will declare the full value on international shipments, with an invoice included. We unfortunately can not mark anything as a GIFT or a lower value. 

What methods of payment do you accept?

We accept PayPal, Visa, MasterCard, Amex and Afterpay. Please note that you can pay with your credit card using PayPal even if you do not have a PayPal balance, as Paypal links directly to your Bank or Credit Card

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