SHIPPING & DELIVERY

Wrong Order Details

Please contact us ASAP and we’ll see if we can intercept it! If you have entered the wrong shipping information and if the package is still in warehouse, we can update the address. If the order has been dispatched, we will assist with a redelivery, depending on the status on the order. Please note that redirection can increase the delivery time with up to 5 days.

If a delivery is unsuccessful, the package will be returned to Joanie Loves ChaChi within 10 days. We can then re-book your order to the correct address.

Track My Order

If you’re a customer with a login, you can track your order in the ‘Login’ section of the Joanie Loves ChaChi website. Alternatively, you can track your order directly using the tracking code that was sent in your shipping confirmation email. If you can’t find your tracking code, please call or email us.

If you’re not home when a driver attempts delivery, they will take it to your closest post office. If they’ve done so, there will be a note in your mailbox letting you know which post office location they’ve taken it to.

Bear in mind that extreme weather conditions such as flooding and bushfires can often affect the postal service and in turn, receiving your parcel in our quoted time frame.

Joanie Loves ChaChi will not take responsibility of loss or damaged items during transit. Please email us for any enquiries online@joanieloveschachi.com

Authority To Leave

As Joanie Loves ChaChi do not take responsibility of loss or damaged items during transit. We recommend to have it delivered to your work instead.

International Delivery

International Express Shipping, 5-14 business days, $40

Joanie Loves ChaChi offer world wide International Shipping. If we are unable to book an international shipment through Australia Post we will contact the customer to alternative work out an alternative address or cancel the order.

We use a DDU (Delivery Duty Unpaid) service, which means you pay an ex-tax price at the checkout and are subject to any relevant local duties and taxes once the parcel arrives at your country. Please feel free to contact customer service if you have any further queries.

Delivery can take anywhere between 5-14 business days. Generally speaking, the closer your are to Australia and to a capital city, the closer you can expect the item to arrive in the quicker end of that delivery estimate.